|
| What some of our customers say about our dealership.
To add a testimonial of your own, submit it on the Customer Survey Page.
| |
|
|
"The entire sales staff is exceptionally friendly and patient. It took multiple visits and test rides to determine the bike that best fit me, and the sales staff was always accomodating. Travis, Bob, and Dylan were all a pleasure to deal with. Rich helped me find a great deal on insurance, and made the paperwork painless.
Bryan in Parts helped me set up the bike exactly how I wanted it, and Brett in service and the technician who installed my accessories did a great job.
I will definitely refer my friends, so they can enjoy the same high level of service that I experienced at Coziahr"
|
| By: Jim Forsyth,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I bought my first new bike and first Harley in 35 yrs. in November from your dealership. I couldn't be more pleased with the experience. I received the best customer service from your staff in all areas, from sales to service, to parts, to motorclothes. My thanks to all involved, especially to Rich in sales, for making this a very enjoyable experience."
|
| By: John Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Thank you for everything. We are having a ton of fun on the Night Rod Special. We were looking at other locations and after a few trips to your dealership we knew where we were going to purchase from. You have the friendliest team!"
|
| By: Jennifer &Lon Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Not having a bike since 2003 I bought my first Harley. I cannot say enough good things about the service and the people at Coziahr Harley Davidson. Every time I go in they are friendly and helpful. The service department is great. I plan to buy my next Harley at Coziahr, hopefully an Electra Glide Ultra Classic in the next few years. "
|
| By: Andrew Moweaqua,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Once again, Travis, Rachel and the entire Coziahr staff exceeded my expectations! I waited too long to write this. Back in July, I purchased my second Harley-Davidson, 2004 Fatboy. Travis and Rachel went out of their way to help out! When my dad, who is handicapped, wanted to see the back, they made him and my mom feel more than welcome. I put more than 2000 miles on the bike during July and August and absolutely love it! Thanks again to all the staff, there is no other dealer I would ever go to purchase a bike! Way to go!"
|
| By: Greg ,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"I just recently purchased a 2009 Dyna SuperGlide Custom from Coziahr's, my second new motorcycle purchased here, both through Rachel. Thank's Rachel for all your help(both time's), and Bryon for your help also. My experience with Rachel in sale's and with the service dept. with my first motorcycle made it very easy for me to decide to return to Coziahr's when I was ready to buy again."
|
| By: Dave Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Tim, Deb & the best crew anywhere-
Though I hated to sell my bike, you took great care of me. I hope the one who bought it knows what a great dealership you are. I may not have a bike right now, but I forsee a new one soon. Thanks for all the hands on help Coziahr's has given me over the past years. The Coziahr team is the best!"
|
| By: Jan Spfld,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"I've been to your dealership several times now, but this is the
first time I've done the survey. According to the sales receipt
I was waited on by a young lady named Moose, {I'm sure
there's a story behind that name}. Anyway, she was very friendly, helpful & a pleasure to deal with. So kudos to Moose & all your sales staff. I'll see you all on my next ride to Decatur. I refuse to set foot inside my local dealership, & believe me, there's a story there. Thanks again, Rooster {SRV} "
|
| By: steve {rooster} pekin,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"My husband recently was involved in an accident which totaled his other bike..so we thought now would be a good time to start seriously looking for that Harley he's always wanted. Since my big brother has been around Harley's forever, I asked him to recommend a place where we would get a good deal and be treated respectfully. He told me to go see Tim or Deb at Coziahr's in Decatur. I am so glad I took his advice (for once)!! What an awesome expericence...Everyone there was so helpful and polite. When we first entered the showroom...there was the bike that my husband had always talked about..an Ultra Classic in Pearl Blue. We looked at the bike for a few minutes and then Rich came over, introduced himself and asked if we had any questions...He spent 2 hours with us just chatting and answersing any questions we had..what a great guy! We ended up buying that particular bike and with a few modifications...IT IS AWESOME!!! I LOVE IT!!! Thank you to all the staff for everything you did to make this such a pleasurable experience. I wouldn't hesitate to recommend Coziahr's to anyone who is looking to purchase a Harley. You won't be disappointed making the trip to Forsyth.
Many Thanks...Joe and Linda Fulton, MI"
|
| By: Joe & Linda Fulton,MI |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I told everybody I would be back. I did check five other dealerships and yes I came back. Travis is a get it done kind of guy and very personable. I bought a 2009 flhrc.. and the price was great but all the little things Coziahr's does makes the experince wonderful. Just can't say enough about the staff and the dealership. I am proud to brag about them and hope others read this and go see for yourself, you wont regret.. Thank you to all the Coziahr staff it was well worth the drive Steve !!!"
|
| By: Steve Rantoul,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"I can only say nice things about great people. We really are happy with you folks. Last year I bought my first bike in 25 years. Then; not knowing my wife would participate,
it was a sportster, wow you guys were, yeah, great. So now we took delivery on that Heritage 09. Yeah it's great too and the wife can ride more than 20miles without the tap tap I gotta get off for a bit. It has been very healing to her soul and that's what biking is. YOU folks helped with that more than you can know. And yes, I tell everyone about the environment you brought to our experience. If your a biker or (wanna be) come to Coziahr,,, Because you folks get it and are bikers. Thank you for being that."
|
| By: Eric Farmer City,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"WHEN I WAS LOOKING TO PURCHASE A BIKE, I CAME TO COZIAHR AND WAS NOT PRESSURED TO BY ANYTHING RIGHT AWAY. MY SALES PERSON RICH, WAS WONDERFUL TO DEAL WITH. THE STAFF AND THE SERVICE DEPARTMENT ARE GREAT PEOPLE ALL AROUND!! I WOULD RECOMEND ANYONE TO YOUR FACILITY TO PURCHASE A NEW OR USED BIKE. I PURCHASED A 2008 ROAD KING AND WILL ALWAYS DO MY BUISNESS WITH COZIAHR HARLEY DAVIDSON."
|
| By: Kevin Minonk,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"My wife & I stopped in to look at the business on our way to celebrate at Suset Inn in Clinton. I was amazed how friendly everyone was. Let alone helpful in anyway they could. They even took the bike we liked outdoors so we could see the color in the sun. Being from the Champaign we're not used to that kind of welcome just because we walked into a Harley Shop. I have all intentions of going back to buy a new bike once I setup my finiances.. I just thought I should say something to let all other bikers and harley lovers know that these testimonies are for real so ride on.. I will return."
|
| By: steve rantoul,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Last week I visited your dealership for the second time and purchased a 2009 RoadKing. I have purchased many Harley's from a few different dealerships but have never had a better experience than I did at Coziahr. On my first visit to the dealership I had spoken to Travis about trading but decided to wait for the 2009's. After this initial visit I had a few followup questions that were answered promptly despite the staff knowing I was not ready to trade. This followup and professionalism displayed by Travis and the other staff members is what brought me back to purchase my RoadKing. Many sales people at other local dealerships I have visited deliver the hard sell attitude and then write a person off or don't followup to inquiries if they don't buy now. That is not the case at Coziahr and that is what brought me back. The customer service attitude shown by all dealership personnel is well worth the trip. When I am ready to trade again I know I will not need to visit any other dealers."
|
| By: charles Normal,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I just bought my first Harley last week. I was greeted by Travis, he was very polite and very nice. He had all the answers to my questions and was very helpful, that is why people like him make the sales. I bought the bike on his day off, he even called to help me when he was busy. The people were wonderful. Thank you for the help. I will always continue doing business with you. Wesley Hollingsead."
|
| By: Wesley Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"In July, I went searching for my first Harley-Davidson. I of course went to Coziahr! I met with Travis, who is an exceptional sales person. As a first time rider, who did not even have my license yet, I was still treated with respect. I was approved for financing and the finance manager even called me when a bike came in and offered it to me before putting it on the floor!
After my purchase I waited until I had completed my motorcycle safety course. Once done, I obtained my license and away I went. I have been on it every day and my wife LOVES riding with me. We attended the 105th anniversary celebration and EVERY time we go into Coziahr, we are treated like family!!
From now on, Coziahr will be our stop for our bike purchases regardless of where we live or move!!
Aft"
|
| By: Greg clinton,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I have been married 27 years and I tried to think of an amazing wedding anniversary present for my husband. My husband had made several sacrifices over the years for the family. Going on the road to work and leaving his babies behind so they wouldnt be raised in day care. Sleeping in his car after work to send all money back home for bills. When our first son died he let me hold our first son on his only good day, my husband didnt hold his son until he had passed away. On that day I swore I would do something to return that huge sacrifice. Over the years it was tuff and then our 2 sons and husband went into Coziahr to drool once again. I had just seen wild hogs and it inspired me to go on line and apply for a loan. Being a woman its hard to get financed without a mans signature. Over night I got approved and I got an email the next morning to come pickup my 2008 FAT BOB Harley. I couldn't freaking believe it!! It was THAT EASY!! Then we had to surprise my husband and that experience was priceless!! It took several minutes to sink in!! The buying experience was amazing!! They made us feel like family--- it was so awesome I talked my son into buying a used 2004 V Rod-- he bought a harley 2 weeks later!! He too was afraid of being turned down and I said you will never know if you never try!! I could of tried years ago!! and if you are denied its thru the internet and no one knows--- We are now happy Harley owners and COZIAHR's still treat us like family!! Even after the sale!! They still call and check on us. Who does this now a days? I HUGELY recommend buying a HARLEY thru COZIAHR we could of gone to any other but we chose them---Try it- you never know if you have tomorrow-- Live to Ride Ride to Live!! The Burns Family---"
|
| By: Paula Maroa,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I would like to thank Travis for everything he did to make this happen. We really enjoyed doing business with Coziahr and will do business again in the future. We really are enjoying our bike. Thanks again Travis. Coziahr Harley Davidson does make a difference. This was our 2nd bike we have bought and, Coziahr's rocks."
|
| By: Penny Hindsboro,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"We would like to thank Rich and Travis for all they did to make this happen, getting our 2nd Harley. Travis was our salesman and Rich was there when Travis was off the day I called about a bike. This is our 2nd bike that we have owned this year. This is our first time with Cozaihr and it won't be our last. We really do like our bike it's a used bike but we like it alot better than we did our 08. It's a very sharp bike and have had lots of comments on it. Once again Cozaihr, you guys rock and keep up the good work. Thanks again Travis for being an awsome salesman."
|
| By: Penny @Richard Hindsboro,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Nice dealership very helpful staff"
|
| By: Bryan Fairmount,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"I love CHD because my doggy Petie, loves Danny"
|
| By: Anonymous deca,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I HAD TO HAVE WORK DONE ON MY BIKE BUT COULD NOT GET IT THERE, YOUR PICKUP AND DELIVERY SERVICE IS AWESOME, ESPECIALLY CONSIDERING THE PRICE OF GAS. IF IT'S A BUELL OR HARLEY DAVIDSON, YOU GUYS ARE THE ONES !"
|
| By: ERIC WAYNESVILLE,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"This dealership has made my Harley - Davidson experience truly enjoyable."
|
| By: David Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I bought a used bagger last year, a BIG thank you to Rich
who basicly talked me into a ultra classic,the wife and I love the bike. Again, thanks Rich and the staff at Coziar..
Mike and Lynn White, Lincoln, Il."
|
| By: mike lincoln,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"I began my search for my first Harley on-line. When I found the bike I wanted, I was shocked to find out it was at Coziar's, just 15 miles from home! From my first visit to look at my 2006 Heritage Classic, till the deal was done, and now beyond, I have been treated with the upmost respect. Thanks to Rich and Bryon in sales, Bryan- service, John-parts, Judy-Merchandise, and Rachel-financing for making pick up day smooth and enjoyable. Thanks also to Rodger in the shop for helping me out! Note to Rich: Thankyou for the followup calls. I love this bike, and I appreciate all you did to get me on it! "
|
| By: Darren Clinton,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"You guys rock! I've been to your store so many times, and it was awesome...I WILL be back again."
|
| By: Anonymous Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Having lived in Arthur for 26 yrs., my son and I visited Andre's and your dealership. Since then we have re-located in Decatur.
I have been impressed with your sincere customer service. Your parts sales and clothes sales have been very cordial and helpful to my wife and I. Your staff has also been helpful in answering a few questions I had about my bike. I do not patronize Andre's any longer because we fell obligated to Coziahr's because of their great customer service they have shown to us. Keep up the good work. People DO notice."
|
| By: Dick Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Since my wife did not care for the manner in which we were treated at our local H-D dealer (15 miles away), we decided to take a cruise over to Decatur and visit Coziahr (52 miles). We went on a Saturday afternoon with our 2 misbehaving grandkids. Travis treated us like family and answered all our questions. He took time to acknowledge the kids and make sure they felt like part of the visit. We ended up with two 2008 Street Bobs and are thrilled, not only with the bikes, but with Coziahr and Travis! We have found a dealership for life! Thank you all for everything!"
|
| By: Bill and Lisa Rantoul,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Awesome experience all around. We purchased a 2007 Ultra this spring, my salesman Matt, went to great lengths to make sure we got the custom color we wanted, this was made very difficult due to the factory strike. The entire staff made us feel very welcome and was very adept at what they do. The concept of introducing us to each department was very unique, nice touch. The "after the sale" service and communication is amazing, due to all the "extras" you folks do, I referred my friend to you and he ended up purchasing a 2007 FLSTC. We are all "new loyal" customers. Looking forward to many more reasons to ride to Forsyth, thanks guys!"
|
| By: Scott Downs,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"My wife and I have been looking to buy a motorcycle for over 2 years. We had been to every dealership in Springfield at least twice. You can always tell when a person is being nice to you because they want to sell you a bike. Until we walked in to Coziahr and met Travis, I had thought customer service was a thing of the past. I told him what I was looking for, I told him what time frame I was looking to purchase, I told him what I wanted to pay, and he made it happen. From beginning to end it was a great experience and never once did I feel pressure from anyone on their staff. If you are looking for a new motorcycle, Coziahr is the ONLY place to go. "
|
| By: Robbie Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Very nice sales personnel, knowledgeable parts and service department. I would do business with CHD anytime."
|
| By: Josh Macon,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Outstanding dealership."
|
| By: Woody White Heath,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Me and my wife recently purchased a 2006 springer from Coziahr's and it was a wonderful experience. The folks there were so great, not pushy and made sure we were happy and understood everything. If and when we purchase another bike Coziahr will definately get my business. Thank-you to all who helped us and putting up with my rowdy 8 year old son."
|
| By: Jason & Vicky Girard,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"The owners and staff are great to deal with. "
|
| By: tim Mt Pulaski,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Like every one says in here, Josh and the crew were great to deal with, one of the few dealers where I am always greeted promptly and with a smile. It doesnt matter if I am browsing or looking to buy. They will work with you to get that elusive perfect deal where everyone walks away happy.
Love the RoadKing Josh!"
|
| By: Rrob springfield ,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Kelly was very helpful and informative. I had a great shopping experience. Can't wait to come back and do more shopping.
Thanks!"
|
| By: Mary Jo Tuscola,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"Thanks for your time and help, and helping us find the right bike for my husband and I."
|
| By: Tonia Nokomis,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Thanks to all at Coziahr! Just love our new Heritage!!! I can't even tell you a place that treated us as good! What a great business and people you have! Just can't say enough!!
Take care and be seeing you soon.....
Gregg & Renee'
Monticello Il."
|
| By: Gregg Monticello,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I had been perusing bikes for about a year,sold mine and cussed myself for it,and found the folks at Coziahr through some people that I work with. I found the bike I wanted{06 Street Glide}and began the task of finding the"best" deal that I could.Guess what? I ended up back where I started and dealt with a salesman named Josh Beck.I was treated well by Josh and the entire staff at Coziahr,and try to stop in at least oncea week to see whats new. I'd have to say that these folks know their bikes and the people that come into their store.
Mike Stombaugh
Nokomis,Ill"
|
| By: Mike Nokomis,KS |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
"I recently visited your Dealership with a defective leather saddlebag. Jason called the Factory and discussed the defect, took pictures of the defective saddlebag and emailed the pictures to the factory. The factory agreed to replace the defective saddlebag.When the replacement arrived, I came to your dealership for installation. Lynn found the replacement bag was defective from shipment. Lynn got busy and ordered another replacement bag. The girls in the Parts Dept. called me when the saddlebag arrived and I came to your dealership to get the bag installed. Rodney got me signed in and the Service Dept. installed the saddlebag and had me on my way in no time.A big thank you to Jason, Rodney, Lynn, Sheila and Trisha for solving my saddlebag problem."
|
| By: Jerry Decatur,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"My son and I spent a weekend in decatur, upon entering your store I was greeted by a fantastic sales crew, to help me with everything I needed. I commend your staff."
|
| By: Michael Youngstown,OH |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"I just purchased an '06 Street Glide. I have owned many Harley's over the years but this is my first purchase from Coziahr's. To be honest, I miss the old dealerships like Hopkins Bros. in Vandalia & Jack's in Effingham (Legacy is not the same). I visited all the dealerships in the area but was sold by the salesman, Josh Beck's genuine sense of care to detail and the no pressure sales tactic. At all the other places I visited, I got the impression they would like to sell me a bike but didn't really seem interested if I wasn't going to do it that day or at least make a commitment. It was different with Josh, I told him up front, as I had the others, that I was not buying that day and it depended on the sale of my then current bike. He took the time to go through all the details knowing that it may not lead to anything. I got the sense that he just enjoyed talking about bikes as I do myself. When it did come time to buy, I had already made my mind up. I made a phone call, he had the bike I was looking for and the rest is history so to speak. The parts & service department personnel were excellent also. Communication was great from all involved. I always knew the status of what was happening. Great job to everyone involved!!! I hope this Harley proves to be as good a bike as all my others have been. Thanks!!!! "
|
| By: Jim Vandalia,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"As a past employee at this dealership I must tell you, the folks at Coziahr treat the customers great at the time of the sale and it continues on even when the customer is not around. They truly care about you and are grateful for you as a customer! Some other shops only care when you are spending money, this is not the case with Tim, Debbie and their crew. They don't act glad to see you, they ARE glad!!"
|
| By: Anonymous AUBURN,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Thank you, Travis, Rachel and everyone at Coziahr's it was a pleasure doing business with you. I purchased my second bike there and everything and everyone made the experience smooth. I'll be back for my third bike and would recomend anyone to do the same.
Thank You!!!"
|
| By: John Hillsboro,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Just wanted you all to know what a special day you made for us with the purchase of our new bike. Bryon and Matt thanks for working with us and helping us pick out our bike. Rachel what a breeze you made the process of signing papers. Mitch, Rodney and Lynn you were all so patient in helping us pick our parts for our bike and making it look great. "Cudos" to Vince for all the work he did on the bike to get it ready for us. It looks GREAT. Thanks to Judy and all the girls at the clothes counter for helping us with our jacks and etc.
You all truly help make your dealership Class "A".
Thanks again."
|
| By: Anonymous Divernon,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I have been in all the Harley Dealerships in Central Illinois. I want to tell everyone under your roof that you are the most helpful, polite, and pleasant people I have had the pleasure to deal with! Everyone is happy and smiling. Keep up the good work. It would make my day if you would share this email with your staff.
You are appreciated Fred & Nancy Musick"
|
| By: fred Lincoln,IN |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"This is a wonderful friendly laid back place to shop. Everyone speaks to you and you never feel unwanted!! I LOVE COZIAHR!!!!!!!!!!!!!!!!!!!!!!!!!"
|
| By: Denise Clinton,NM |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"Thanks"
|
| By: Boyd Colorado Springs,CO |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Just by sheer luck did I purchase by 2005 Ultra Classic at Coziahr Harley Davidson.........thank goodness for luck. Matt Richardson in sales is fantastic! All the folks in Motorclothes and Parts/Accessories are the best. Troy and Lynn in Service have been very helpful....just wish I didn't live 3 hours away, so I could see all these fine people more often!! THANKS!!"
|
| By: Hays Mexico,MO |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Coziahr's is Harley...Debbie Coziahr lets us feel at home.--what a gal! Another Harley shop owner down south can definitely learn a lot how to be a people person as Debbie is,how to treat customers, and also their help. My wife bought a new Softail in 2002 from Bryon and now in 2005 I purchased a new 2005 Road king also from Bryon.(thanks Bryon) We still received customer first attention, same as the first time ever walking in the store many years ago. Thanks to Sheila who has helped so many times with our chrome parts & accesories--Geesh is there anything she doesn't know? Now replacing Bill who we have missed, comes Lynn and Troy in the Service Dept., and we definitely have no regrets as they have taken care of all of our service & warranty work fast and reliably. Thanks to all of Coziahrs family of HARLEY. Keep up the good work Cozhiars staff! 5 STARS to Bryon, Sheila, Trisha, Rachel, Troy and Lynn. And lets not forget Michele Coziahr who also does excellent and holds her own on that Harley she rides! Thank you all for being Harley and treating customers as people with pride as it shows upon you all. WE highly recommended you all at Coziahrs..thanks again. GLENN & BONNIE..."
|
| By: GLENN & BONNIE RR 1 Sullivan,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
| By: Anonymous Meredosia,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"I rode down to your dealership over the weekend for the first time. I will be back. Everyone that I spoke to was friendly and courteous. Michele helped me with a Panoptx purchase. She was very informative, helpful, and courteous. That is very appreciated by me. More places could use employees like her. "
|
| By: Darin Morton,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
N/A
|
|
|
|
|
"Tim & Deb;
I've never enjoyed spending money so much! Your staff has to be the best I have ever had the pleasure of dealing with.
Rodney, Lynn and Rachel were not only friendly but very knowledgable about my bike (Buell Blast). From the shop tour to the last paper work both Tony and I were treated better than most people treat family. Rodney and Lynn both, made sure I knew everything about the bike, maintance and service plus all the services available at Cozaihr's.
Rachel wasn't just a "paper pusher". She made sure I understood everything I was reading and signing. She was very patient with her explanations.
I will recommend Coziahr's to anyone wanting a new bike or any service on the bike they already own.
THANK YOU!!!
Jan Luparell"
|
| By: Jan Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Unsurpassed customer service and professionalism. I have been to a lot of Harley dealerships, both local and far away and few meet your standards. Coziahr's sincerely cares about the customer and is the only dealership that I want working on my bike. It's well worth my hour drive for service. There are many dealerships that could "watch and learn" from you guys. "
|
| By: Lonny Oakland,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I just wanted to let you know that Rodney and the mechanics in the service department were EXCEPTIONAL in taking care of my '98 1200 sporty. The care taken went well above and beyond what I am used to receiving from a motorcycle dealership. Your dealership is only one of two (Chucks-Bloomington) that I would trust with my bike. I am so very happy with the way my bike now runs. It actually runs like a new bike. It's got the horsepower to run with the big dogs, very responsive, no hesitation. It's hard to express how happy I am. I live in Peoria. I saved all winter to buy this bike and the S&S carb needed some serious adjustments. They replaced a gasline and air hose and put the bike on the dyno. At the last minute they even fixed one of my taillights that I did'nt do well with when I tried to put them back to stock. I wanted you folks to know how valuable these people are to your dealship and you oughta let them know how important they are. I hope guys have some special employee appreciation token that you give to them for jobs well done. These guys deserve that. Thanks again,
Annette Minnis, Peoria, IL"
|
| By: Annette Peoria,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
|
|
|
|
|
"I've bought three scooters at this dealership since 1999. My best experience and the most helpful employees I have been around. Have sent friends and fellow riders to coziahr's and they agree that this is a top notch dealer. And again thanks bryan and staff .ronnie grimm"
|
| By: ronnie Normal ,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I just bought my 2005 Road King Custom and love it. The experience with the people of Coziahr HD was second to none, all the way down to just taking a simple picture of my new ride. Thanks to Bryan, Rachel, and Troy, and a very special thanks to Katie."
|
| By: James Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Coziahr's treats their customers like they want their business. Great Sales department and an excellent Service department. I would highly recommend Coziahr's to anyone and everyone. By far, the best H-D dealership I have ever been to."
|
| By: Jeff Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Coziahr's is the best!! I will keep recommending this dealership to everyone. Thanks for the great experience and the great people working there-I visit often and have never been disappointed."
|
| By: Anonymous ,XX |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"Troy in Service is great! I miss Bill-- his humor and straight face was excellent!
The Motorclothes girls are the best-- very caring and helpful!"
|
| By: Mark Springfield ,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I recently purchased a new HD from this dealership, and I have to say it was a great experience. Travis, Rachel, Janet, and Rodney were absolutely fantastic. All were extremely knowledgeable, professional, and helpful. What a great staff! I highly recommend Coziahr Harley-Davidson.
Jim"
|
| By: Anonymous Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I have had the best experiences at Coziahrs. They treat me with respect and they are the only ones I will let even touch my bike. I bought it from them and it was the best experience I've ever had. Everyone was great and they have earned a client for life."
|
| By: Jay Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Great staff; friendly and extremely knowlegable. Always a pleasure to stop in."
|
| By: Joseph Buffalo,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
|
| Service: |
N/A
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I recently purchased my first new harley davidson (Fatboy 2004 Glacier White) and I have had nothing but great service. I was glad to see troy back in service he is great to talk to. I have not been pushed to purchase anything that I cannot afford and I think their service department is great. I went to school with one of your mechanics (Rodger Smith) and he put me on my first Harley a long time ago. I am glad I purchased my first harley from Your shop.
Mark"
|
| By: Mark Clinton,IA |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"I was impressed from first stepping into the store. I was amazed by the customer service that so hard to find these days. The service did not stop after buying the bike. My salesman called me about a month after the purchase to ask how I liked the bike and if there were any problems. Also to call anytime with questions. Superb staff, A-1 service, 5 stars across the board. "
|
| By: James Springfield,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"We were at the TT races in Peoria a couple of weeks ago and the fork lock on Kelly Welsh's Road King froze up.I found one of your mechanics (recently employed by you.)He disassembled the front headlight etc and got the jammed part out,reassembled it and got us on the road,otherwise we would have been there till midnight waiting on a trailer from Springfield to haul him home.Hats off to your man,we are in his debt and think the world of your service dept and dealership.ED BELL"
|
| By: ed SPRINGFIELD,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"When I arrive at Coziahr H-D I know that I will get the help that I need. I have been to many H-D stores and I think that Coziahrs is the best there is. So thank you to all the employees that work there. "
|
| By: Andrew Chestnut,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"well worth the 90 mile drive."
|
| By: justin staunton,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Decatur being my home town and after a recent visit to your new location, I have to say you have done an EXCELLENT job with the layout (and I've seen my share of dealerships). Also, thank you for your prompt attention with my motorcycle issue."
|
| By: Doc Port Washington,WI |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
N/A
|
| Parts: |
N/A
|
|
|
|
|
"The Motor Clothes Gang joke around and make you feel at home, and always help, but without any pressure.
Sheila, in Parts, is great. She's always very helpful, and goes the "extra mile" when I order stuff. Thanks, all!"
|
| By: Doug Maroa,IL |
|
| Overall Rating: |
|
| Purchase: |
N/A
|
| Sales: |
N/A
|
| Service: |
|
| Finance and Insurance: |
N/A
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
"Well worth the 40 minute drive!!!"
|
| By: Evan Champaign,IL |
|
| Overall Rating: |
|
| Purchase: |
|
| Sales: |
|
| Service: |
|
| Finance and Insurance: |
|
| Accessories: |
|
| Parts: |
|
|
|
|
|
|
|
|
|
|
|
|
|
